mplPrivacy Policy

This page describes what we collect when you use mpl and how we keep that data protected. We at mpl take your privacy seriously. We collect only the information necessary to operate our platform, process your payments, verify your identity, and support your account. We do not sell your data to third parties and we do not share it except as required by law or to process your requests.

Our platform serves users in supported jurisdictions across Indonesia—including Jakarta, Surabaya, Bandung, and Medan. We comply with applicable data-protection regulations in each jurisdiction where we operate. This privacy policy explains our data practices; by using mpl, you consent to the collection and use of your information as described below.

We remain transparent about how we handle your data. You have the right to access, correct, or request deletion of your personal information. If you have questions about our privacy practices, contact our support team via live chat or email.

What Data We Collect

We collect information you provide directly when you register for an mpl account. This includes your name, email address, phone number, date of birth, and residential address. We collect this information to verify your identity, comply with anti-money-laundering (AML) regulations, and communicate with you about your account.

We collect payment information when you deposit or withdraw funds. This includes your payment method details (e.g., your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet account, or bank account number). We do not store your payment credentials in plain text; instead, we tokenize and encrypt them before storage.

We collect information about your activity on mpl. This includes your game history (which games you play, your stakes, your outcomes), your market placements (which Liga 1, Piala Indonesia, Piala AFF, or Champions League markets you access), your account login times, and your IP address. We collect this information to detect fraud, comply with regulations, and improve our platform.

KYC Data on mpl

Before your first withdrawal, we collect a copy of your government-issued ID (passport, national ID, or driver's license) and a live selfie. We use this data only to verify your identity and comply with KYC regulations.

How We Use Your Data

We use your personal information to operate mpl and provide our services. We verify your identity, process your deposits and withdrawals, manage your account, and communicate with you about your account status, game outcomes, and support requests.

We use your data to comply with legal and regulatory requirements. This includes AML screening, KYC verification, fraud detection, and reporting to relevant authorities where required by law.

We use your data to improve our platform. We analyze user behavior, game preferences, and payment patterns to enhance our services, fix technical issues, and develop new features. This analysis is conducted on anonymized data whenever possible.

We use your data for security and fraud prevention. We monitor account activity for suspicious patterns, unusual login locations, or attempts to bypass our security controls. If we detect fraud or unauthorized access, we investigate and take corrective action.

  • 1
    Account registrationCollection

    We collect your name, email, phone, and address during signup.

  • 2
    Payment processingUse

    We use your payment information to process deposits and withdrawals securely.

  • 3
    Fraud detectionProtection

    We monitor activity patterns to detect and prevent unauthorized access.

  • 4
    Regulatory complianceLegal

    We use your data to comply with AML, KYC, and other regulatory requirements.

How We Share Your Data

We do not sell your personal information to third parties. We share your data only when necessary to provide our services or comply with legal obligations.

We share your payment information with payment processors and banks to process your deposits and withdrawals. For example, when you deposit via mobile banking or local payment, we share the necessary transaction details with those payment providers. When you withdraw to your online payment, e-wallet, or mobile banking account, we share your account details with those banks.

We may share your data with law enforcement or regulatory authorities if required by law. This includes reporting suspicious transactions under AML regulations or responding to government requests.

We may share anonymized, aggregated data about user behavior, game preferences, and market trends with business partners or third-party analytics providers. This data cannot be used to identify you.

How We Protect Your Data

We protect your data using industry-standard encryption and security practices. Your password is hashed and salted; we never store credentials in plain text. Your payment data is tokenized and encrypted before transmission and storage. All communications between your device and our servers use HTTPS encryption.

We restrict access to your personal information to authorized personnel only. Our team members receive data-protection training and are bound by confidentiality agreements. We maintain firewalls, intrusion-detection systems, and regular security audits to detect and remediate vulnerabilities.

We maintain backups of your data to prevent loss. However, no security system is completely risk-free. We cannot guarantee absolute protection against all attacks. If we detect a data breach, we notify affected account holders within hours and provide guidance on account recovery.

Data protection on mpl

  • We collect only data necessary to operate mpl and verify your identity
  • Your password is hashed; payment data is tokenized and encrypted
  • We do not sell your data to third parties
  • We share data only with payment processors and as required by law
  • You can request access to, correction of, or deletion of your data
  • We notify you of data breaches within hours

Cookies and Tracking

We use cookies and similar tracking technologies on mpl. Cookies are small files stored on your device that help us recognize you when you return to mpl, remember your preferences, and analyze how you use our platform.

We use session cookies to keep you logged in during your mpl session. We use persistent cookies to remember your login preferences if you choose "Remember me." We use analytics cookies to understand how users interact with mpl—which games are most popular, which markets draw the most traffic, and where users encounter technical issues.

You can disable cookies in your browser settings. However, disabling cookies may prevent mpl from functioning correctly. We do not set third-party cookies or allow advertisers to track you through mpl.

Your Rights and Data Requests

You have the right to access your personal information. You can view your data in your mpl account dashboard or request a complete data export from our support team.

You have the right to correct inaccurate information. If your personal data is incomplete or incorrect, you can update it in your account settings or contact our support team.

You have the right to request deletion of your data, subject to legal and regulatory requirements. For example, if you close your mpl account, we may retain your transaction history for AML and regulatory compliance, but we delete non-essential personal information.

To exercise any of these rights, contact our support team via live chat, email, or our FAQ sectionWe respond to data requests within 14 days.

Contact Us About Privacy

If you have questions about our privacy practices, wish to file a complaint, or need to request access to your data, contact our support team. We are available via live chat and email during business hours. We respond to privacy requests within 14 days.

Our team can assist you with account recovery, password reset, data requests, and any concerns about your privacy on mpl.

Summary of Our Privacy Commitment

We at mpl are committed to protecting your privacy. We collect only the data necessary to operate our platform and verify your identity. We use industry-standard encryption to protect your information. We do not sell your data and we share it only with payment processors and as required by law.

You have the right to access, correct, and request deletion of your personal information. You can manage your privacy preferences in your mpl account settings. If you have any questions or concerns about how we handle your data, our support team is available to help.

This privacy policy is effective as of the date listed on our website. We may update this policy from time to time to reflect changes in our practices or applicable law. We notify you of significant changes via email. For the most current version, visit our privacy policy page at any time.

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