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DANA deposit and withdrawal

DANA is one of Indonesia's most-used e-wallets, and we at mpl support direct deposits and withdrawals via DANA. To deposit, select DANA at checkout, confirm the amount, and approve the transaction in the DANA app. The system credits your mpl account within subject to verification. DANA deposits carry no fees from mpl; DANA may charge account maintenance fees depending on your wallet tier. Withdrawals work the same way — select DANA, confirm your linked account, and funds return to your DANA wallet within subject to verification subject to verification. DANA account holders must complete KYC (ID verification) to unlock withdrawals above certain thresholds. If a DANA deposit does not credit after subject to verification, check your DANA transaction history; if the debit is confirmed, contact mpl support with your transaction ID and we will investigate within 2–4 hours.

OVO and GoPay usage

OVO and GoPay are popular wallet options on our platform. To use either, link your OVO or GoPay account to your mpl profile during account setup or in payment settings. Deposits via OVO or GoPay are instant — select the wallet, approve the payment, and funds appear in your mpl account within subject to verification. Both wallets require KYC verification (ID and phone number) before linking. Withdrawals to OVO or GoPay process within subject to verification once approved. Neither wallet charges mpl account holders deposit fees; transaction fees depend on your wallet provider. OVO and GoPay both support automatic KYC updates, so re-verification is rarely needed. If you forget your wallet PIN, reset it directly in the OVO or GoPay app before attempting a withdrawal. mpl support can confirm wallet link status and resend verification requests if needed.

BCA, Mandiri, BRI, BNI virtual account

We support all four major Indonesian banks via virtual account (VA). During deposit, choose "Bank Transfer," select your bank, and we generate a unique VA code. Transfer the deposit amount to that code using your bank's app or ATM; the system confirms receipt within subject to verification. VA codes are valid for 24 hours; if yours expires, request a new one at checkout. Bank transfers carry no extra fees on mpl's side; your bank may charge transfer fees depending on account type. Withdrawals are credited to the same bank account registered on your mpl profile within subject to verification after approval. If you want to withdraw to a different bank account, contact support — we can update your linked account after identity verification. BCA, Mandiri, BRI, and BNI all support online banking and mobile apps, making transfers quick and easy from any device.

Fees, limits and verification

mpl does not charge deposit or withdrawal fees; your payment provider may impose their own charges. Deposit minimums vary by payment method — DANA, OVO, GoPay typically allow deposits as low as our welcome offer, while bank transfers may have higher minimums depending on your bank. Withdrawal minimums are generally our welcome offer across all methods. KYC verification is required before your first withdrawal; the process involves uploading your ID and a selfie. Verification usually takes subject to verification to 2 hours. Once approved, withdrawals are instant for e-wallets (subject to verification) and standard for bank transfers (subject to verification). Account holders may be asked for re-verification if their account is inactive for 6 months or if they request a large withdrawal. Verification docs are encrypted and deleted after processing per our privacy policy.

Resolving a stalled transaction

If a deposit does not credit after the expected window (e.g. subject to verification for e-wallet, subject to verification for bank), do not re-submit. First, check your payment provider's app to confirm the debit went through. If the payment was debited but mpl did not receive it, note your transaction ID from the payment app. Contact mpl support via live chat or email with your registered account email, transaction ID, and payment method. Our team investigates and either credits your account or works with the payment provider to recover the funds. Re-crediting typically takes 24–48 hours. For withdrawals stuck in "pending" status longer than 2 hours, contact support to confirm your bank account details are correct and KYC is complete. Once approved, withdrawals do not reverse; if funds do not appear in your bank account after 3 business days, escalate the request to our payment team.